FAQs

Product Information

This is the most common method to using Glamrex:

▶️ Step 1) Use the heat and vibration setting to open up your pores and to help deeply clean them

▶️ Step 2) Wash your face with warm water then pat it dry

▶️ Step 3) Apply your serum/cream to your face and use the heat, vibration and red LED setting to massage it into your face. This helps increase absorption and stimulates collagen. You can still do this without using any products.

▶️ Step 4) Once absorbed, switch to the cold setting to lock in the moisture and shrink pores. You can also use the blue LED or red LED setting to kill bacteria and promote blood circulation.

▶️ Step 5) Use the USB cable to re-charge ready for the next session

Each person's results will be different based on lifestyle habits. Some of our users see results on the first night, and others take a few weeks. It is based on your unique skin and what is going on below the surface of your skin. However on average 91% of our customers saw results in 3-6 weeks with consistent use.

You can use this on the forehead, around and under your eyes, under your neck, around your mouth, chin & cheeks. Glamrex helps with lifting & firming these areas which are prone to wrinkles & lines.

We advise using this 2-3 times a week for 5 minutes each session. It's best to use Glamrex along with your serum or products before going to sleep for maximum effect

You don't have to use any if you don't want to. However Glamrex works perfectly with any serum, water based gel or creams. When you combine Glamrex with your favorite products you get 40% increase in absorption.

The Red light reaches 630nm into the skin to promote blood circulation, collagen regeneration to enhance the skin.

The Blue light reaches 480nm into the skin to kill bacteria, reduce inflammation & remove acne and smooth scars

Yes, the LED blue and red light treatment is used to help reduce Rosacea on the face

Glamrex is powered by a 1000mAh battery which is 100% recharged via USB

Our headquarters is based in the USA and we have warehouses in UK. We are NOT a Chinese company

Shipping policy

We ship FREE worldwide. No matter where you are we will get our product to you.

NOTE: Any custom charges that are incurred are liable with you

Orders are processed and shipped within 1-3 business days. Our courier takes it from there. Once in their system, your tracking will update with delivery information. 

Please allow 24-48 hours from the time you receive your tracking code for it to update.

These are estimated times based on current shipping times once your order has been dispatched*

USA, Canada: 7 - 15 days
UK, Europe: 7 - 15 days
Australia, New Zealand: 7 - 15 days

If you have put in the incorrect delivery address on your order then please contact us ASAP. If your order hasn't been shipped or processed then we can update your delivery address no problem. If the order has been shipped or processed then unfortunately there is nothing we can do.

Returns and exchanges

Something not right with your order?

We are happy to help. Please send photos & videos of the damaged or broken product not working to: support@glamrex.com, and we will assist you further. We must be notified within 48 hours of package arrival. We require photos or videos to best assist you.

We always try our best to cancel your order, however if your order has already been shipped or processed then we cannot cancel your order. When your order arrives and you decide to keep it or return it back to us, simply email us your decision.

If you would like to change your order then please do contact us ASAP. We will try our best to accommodate any changes providing your order hasn't already been shipped. If your order has been shipped then we will not be able to change the order but we always welcome a return if you would like to.

Our policy lasts 30 days from receipt of your order. If 30 days have gone by since you received your purchase, unfortunately we can’t offer you a refund or exchange. Items must be in unused condition with the seals intact